Information Technology Help Desk Support

Job Title: IT Helpdesk Admin Support

Department: Wizard IT

Location: BGC, Taguig (Onsite)

Employment Type: Full‑Time

Manpower Requirement: 2–3

Job Summary

We are looking for a Customer Service – IT Helpdesk professional to provide first‑level support to customers via phone and ticketing systems. The role requires strong English communication skills, basic computer knowledge, and the ability to work scheduled shifts while managing support queues efficiently.

Key Responsibilities

• Answer inbound support calls and respond to customer inquiries professionally
• Log, track, and update support tickets accurately in the helpdesk system
• Monitor ticket queues and manage assigned work shifts
• Escalate unresolved or complex issues to the appropriate technical teams ...