Informatics Technical Support Specialist (CDS) - JY

Job ID: 20163

• Location: Kent Ridge
• Working hours: 8.30am - 5pm
• Salary: up to $6,300 (Based on experience)

• Primarily responsible for Support and Training Management for relevant Partners.
• Provide timely and effective Post-Sales Technical Support for Informatics products.
• Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible downtime.
• Identify and address potential issues proactively.
• Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction.
• Deliver comprehensive technical training, including material preparation/updating on Informatics products to Partners and Customers.
• Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features.
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