Industrial Supply Customer Support Specialist

Customer Service - Industrial Supply

Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling, as well as safety and industrial supply products.

As a Customer Service Specialist, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.

Responsibilities

• Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, providing quotes, checking price and delivery, answering calls, and entering orders.
• Source alternate products if there are backorders.
• Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
• Retain customers by delivering and ensuring superior customer service.