Indigo Omni Customer Operations Leader

Elevate the customer service experience as Indigo’s Omni Customer Operations Leader. Drive team coaching, technology use, and ensure smooth omni interactions in retail settings.
You will be instrumental in shaping the omni experience at Indigo, guiding Customer Experience Representatives in delivering outstanding service. This role focuses on implementing strategies that foster employee growth and enhance overall customer engagement through innovative solutions. Your leadership will directly impact both team performance and customer satisfaction.
Key Responsibilities:
• Provide feedback to CERs on customer service excellence
• Implement omni sales programs and monitor success
• Act as a customer advocate in all operational decisions
• Manage training programs for new technologies
• Ensure compliance with health and safety standards
Requirements:
• 1–2 years in customer-facing roles
• Proven experience in team leadership
• Knowledge of provincial health ...