Incident Manager

We are looking for an experienced Incident Manager to join our 24x7 Technology Service Management team. The role is responsible for ensuring uninterrupted technology services across critical banking operations by managing the end-to-end incident lifecycle in alignment with ITIL best practices. The ideal candidate will play a key role in service availability, incident governance, stakeholder communication, and continuous service improvement across complex multi-technology environments spanning on-premises, private, public, and hybrid cloud infrastructures.

Responsibilities

• Manage the complete lifecycle of incidents in a 24x7 operational environment, ensuring timely resolution within agreed SLAs
• Act as the primary point of contact for major incidents during assigned shifts and coordinate rapid response activities
• Classify incident severity accurately and ensure appropriate escalation to technical and business stakeholders