Incident Management Lead

Permanent Full Time. Reporting to the Manager of Incident and Major incident with a dotted line to the Problem Management Lead, your primary role will be executing the enterprise Major Incident Management process for the Canada Life organization. You will contribute to the overall support and stability of Canada Life through the effective and efficient execution of the Incident Management & Problem Management processes. This role requires advanced knowledge and skills to facilitate efforts in resolving complex issues; leveraging industry knowledge and experience to prioritize service restoration in a multitude of situations where the cause and resolution is not clear. They will be responsible for command‑and‑control activities supporting Major Incident resolution in a 7x24 environment. Working with the team, this role focuses on formalizing best practices for rules of engagement & recovery bridge etiquette, identifying process improvements, enhancing and developing standards/guid...