Incident Commander for Questrade Operations

Join Questrade as the Incident Commander, focusing on high-stakes incident management and AI integration. Your leadership will be crucial in sustaining platform reliability and customer satisfaction.
This critical position at Questrade Financial Group places you at the forefront of incident management. You will lead diverse technical teams during incidents, ensuring swift resolution while fostering a culture of resilience. Your contributions will help refine incident management processes, making a substantial impact on operational excellence.
Key Responsibilities:
• Command the incident lifecycle from detection to resolution
• Align engineering and infrastructure teams for rapid recovery
• Maintain ongoing communication with senior leadership
• Analyze incidents to uncover systemic issues and prevention methods
• Innovate incident management tools and procedures
Requirements:
• Minimum 5 years of experience in SRE or incident management
• Direct experience...