Location
cape town
Job Type
Full-time
Posted
July 05, 2026
Job Description
Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Division Lead to join our team in Cape Town.
We are a young, dynamic, hyper‑growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t get bored, as long as you are prepared for a challenge and want to build something great.
Purpose of the role
Managing a team of several inbound assistants and ensuring all deliverables of SLAs are achieved.
Your responsibilities will include
- Ensuring customer order dates are met through rigorous management of our Merchant delivery times and order fulfilment.
- Ensuring customers are updated on late delivery timeously.
- Root cause analysis of customer service failings within the category to drive process improvement.
- Defining and managing clear standard operating proc...