Inbound Customer Service - Early Collections

The Role

We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.

Key responsibilities include:

• Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements
• Work proactively with homeowners to prevent future arrears
• Address homeowner inquiries related to:
  • Lapsed home insurance
  • Condominium and tax arrears
  • Shortfalls at payout
• Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis
• Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages
• Neg...