IFS Support Analyst

IFS Support Analyst

Interpath

Cape Town, South Africa

As an IFS Support Analyst, you will be responsible for providing day‑to‑day functional and technical support for the IFS ERP platform. You will work closely with business users to resolve incidents, manage service requests, and support ongoing system improvements. This role requires a strong understanding of IFS modules, excellent problem‑solving skills, and the ability to communicate effectively with both technical and non‑technical stakeholders.

Responsibilities

• Provide first‑ and second‑line support for IFS users across finance, operations, project teams and client facing users.
• Liaise with IFS support and third‑party vendors to escalataire and resolve complex issues.
• Monitor and resolve incidents and service requests in line with SLAs.
• Support configuration changes, user access management, and system testing.
• Collaborat...