ICT Support Engineer - Level 1

Liebherr Group · Australia, Western Australia, Australia

Location

Australia

Job Type

full time

Posted

June 24, 2026

Job Description

Responsibilities
Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues

Log, prioritise and manage support tickets via a ticketing system (e.g. ServiceNow, Zendesk), ensuring timely resolution

Deliver excellent, professional and courteous customer service to internal stakeholders

Maintain accurate documentation of support procedures, known issues and resolutions, including knowledge base articles

Assist with the setup, installation and maintenance of desktops, laptops, printers and other hardware

Support users with software installation, updates and troubleshooting of standard applications and operating systems

Provide basic training and guidance to end-users on IT systems and applications

Promote and enforce IT security policies, including data security and password management best practices

...

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