Location
Sandwell
Job Type
Full-time
Posted
July 14, 2026
Job Description
An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role based in the West Midlands, is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Duties
* Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
* Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
* Support the management and deployment of operating systems and application software
* Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
* Assist with cyber security tasks and participating in IT security awareness initiatives
* Handle data backup and recovery procedures
* Create and update technical documentation and user guides
...
Duties
* Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
* Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
* Support the management and deployment of operating systems and application software
* Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
* Assist with cyber security tasks and participating in IT security awareness initiatives
* Handle data backup and recovery procedures
* Create and update technical documentation and user guides
...