Job Description
About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.
We are currently building a talent pool of Icelandic-speaking Customer Support Agents based in Germany to support upcoming client projects.
Tasks
Responsibilities
As an Icelandic Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience.
Your responsibilities may include:
• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Resolving customer questions professionally and efficiently
• Escalating ...
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