IAD Customer Service Bag Drop Supervisor

**Overview**

The Customer Service Bag Drop Supervisor provides leadership and operational oversight for the Vendor Behind Counter (VBC) operation. This position supervises VBC Agents responsible for greeting passengers, verifying travel documentation, issuing baggage tags, and transferring checked baggage to the airline baggage handling system. The Supervisor ensures daily operations are conducted safely, efficiently, and in accordance with airline, airport, TSA, FAA, DOT, and Company requirements. This position promotes exceptional customer service while maintaining productivity, staffing levels, operational compliance, and employee engagement. The Customer Service Bag Drop Supervisor serves as the primary operational leader for the assigned shift, partnering with airline personnel and ABM Aviation leadership to deliver a positive passenger experience while supporting on-time flight departures.

**Compensation:** $22.38 per hour pay rate (U.S. Dollar)
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