Hybrid Technical Support Analyst (Tier 1) for Technical Issues

Step into a rewarding role as a Tier 1 Technical Support Analyst. Troubleshoot and resolve technical issues while delivering outstanding customer support in a hybrid capacity.
As a pivotal team member, you will assist clients by diagnosing their concerns related to Linux environments and provide empathetic support during the resolution process. This role demands both technical aptitude and excellent communication to guide users through troubleshooting steps efficiently and effectively.
Key Responsibilities:
• Provide first-level support for Linux and networking issues
• Keep detailed records in the ticketing system
• Explain complex solutions to non-technical customers
• Synchronize with field technicians for issue resolution
• Update technical documentation to enhance team knowledge
Requirements:
• High School diploma or equivalent required
• 1+ year of Technical or Customer Support experience
• Basic knowledge of Linux command-line tools
• Excellen...