Hybrid Senior Analyst Role At Nbcuniversal Quebec City

Job Summary

Apply your technical expertise as a Senior Analyst at NBCUniversal in a hybrid setting. Strengthen service operations through advanced troubleshooting and customer‑focused support solutions. In this crucial role within Enterprise IT Operations, you will enhance end-to-end service delivery while reporting to the Senior Manager of Hub Sites. Key Responsibilities

Provide advanced deskside support and manage user accounts. Handle deskside and remote user support independently. Provision user resources and manage licenses. Configure tasks across various IT platforms. Document processes and task execution precisely. Collaborate with teams to streamline workflows and contribute to continuous improvement initiatives. Requirements

Solid IT support experience with troubleshooting skills. Familiarity with enterprise tools like Active Directory and Microsoft 365. Ability to identify root causes and recommend solutions. Solid organizational skills in a rapid‑p...