Hybrid Assistant Vice President at Sun Life

Drive operational excellence at Sun Life Canada as the Assistant Vice President of Operational Learning and Performance. Enhance team capabilities in a hybrid work environment by leveraging AI and analytics.
In this senior leadership role, you will manage a geographically distributed team to deliver quality and productivity across operations. Your responsibility will include defining and executing a comprehensive learning and knowledge management model to support over 5,000 team members. You will also address performance gaps while fostering a culture that embraces data and operational excellence.
Key Responsibilities:
• Define vision for operational learning and quality management
• Collaborate with senior leaders to improve performance
• Design effective onboarding and continuous upskilling
• Monitor key metrics for productivity and quality
• Lead innovative operating models for a diverse workforce
Requirements:
• Over 10 years in senior operational leaders...