HR Operations Specialist (Process Improvement)

Portfolio HR & Reward is delighted to partner with a rapidly growing, forward-thinking organisation to recruit an HR Operations & Process Improvement Specialist.

This is a hands-on operational role dedicated to modernising HR service delivery. Our client is looking for a specialist to re-engineer HR workflows, enhance the employee experience, and maximise their advanced HRIS capabilities. Working closely with HR leadership, Shared Services, and IT, you will serve as the champion for operational excellence.

Please note: This is not a rigid HRIS configuration or IT job. We need an HR professional at heart who is energised by data, process mapping, and leveraging digital tools to eliminate friction and manual tasks.

Key Responsibilities

Process Engineering & Efficiency

Map, review, and challenge existing HR workflows to eliminate manual interventions.
Target and overhaul high-volume internal enquiry and ticketing queues.
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