Hr Customer Care (Xico)

Key Responsibilities

• Provide first contact information on HR policies, procedures, and programs.
• Assist employees with HR‑related issues, including benefits, payroll, and leave of absence.
• Document and track inquiries and resolutions in the HR system.
• Escalate complex issues to senior HR staff or other departments as needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Participate in training sessions to stay updated on HR policies and systems.
• Contribute to the continuous improvement of HR processes and services.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in Human Resources, Business Administration, or a related field is a plus.
• Must demonstrate strong written and verbal communication skills in English.
• Excellent communication skills, both verbal and written.
• Strong customer service orient...