Housing Reviews and Complaints Team Leader

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Deep expertise in homelessness and housing legislation, including the Homelessness Reduction Act .

Strong leadership experience managing teams, driving performance, and improving services.

Excellent analytical, decision‑making and communication skills for complex casework and stakeholder engagement.

Commitment to equality, high‑quality customer service, and supporting vulnerable residents effectively

What’s the role?

The role leads the Housing Reviews and Casework Team, ensuring all homelessness decisions, reviews and appeals are legally robust, timely and high‑quality. It...