Housing Officer

3 months contract with a local authority Summary The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Councils housing objectives and provide a high-quality, customer-focused service. Responsibilities Deliver a full housing management service for general needs tenants. Provide advice and support to tenants and the public via home visits, phone, email, and face-to-face contact. Support new tenants through the onboarding process, including settling-in visits. Manage tenancy-related matters such as transfers, mutual exchanges, succession, and tenancy reviews. Investigate breaches of tenancy conditions and take appropriate enforcement action, including legal proceedings where necessary. Requirements Essential...