Housing Needs Triage Officer

Wokingham Borough Council · Wokingham, England, United Kingdom

Location

Wokingham

Job Type

Contract

Posted

July 08, 2026

Job Description

Housing Needs Triage Officer
The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service.

Responsibilities will include:
To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness

To provide a first point of contact for the Housing Online and Allocations services

To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention

To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as ...

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