Hotel Operations Specialist

Our successful Hotel Operations Manager:

• Operational Management by overseeing daily hotel operations across all departments to address operational challenges & ensure consistent service delivery.
• Guest Experience & Service Excellence by ensuring that high standards of customer service are maintained at all times.
• Financial & Commercial Management by monitoring departmental costs & revenue performance.
• People Management by fostering a positive, disciplined and high-performance work culture.
• Provide strategic oversight & operational support to the Hotel Sales Department.
• Conduct monthly audits on service and standard operating procedures on all Hotels.
• Reporting & Administration by preparing operational reports for Group Operations Director.
• Work as part of a team or individually to deliver high quality standards consistently and accurately.

Qualifications Required: