Hotel Guest Service Agent

Hilton Charlotte University Place · Charlotte, North Carolina, United States

Location
Charlotte
Job Type
Full-time
Posted
July 08, 2026

Job Description

We are looking for a Guest Services Agent/Front Desk Associate to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities, ensuring stellar customer service and providing memorable hospitality experiences for our guests.


If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we’d like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.


We are currently looking to fill (1) full-time opening with open availability. Candidates must be able to work varied shifts to inclu...

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