Hire Desk Controller

Burton upon Trent
£32,000 - £35,000 DOE

Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK.

They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.

The Role

As a Hire Controller, you'll be responsible for:

Handling incoming customer calls and emails.
Logging breakdowns and service requests.
Scheduling and coordinating field service engineers.
Managing engineer diaries and workloads.
Keeping customers updated on job progress.
Raising service documentation and job records.
Liaising with internal departments to ensure jobs are completed efficiently.
Prioritising urgent breakdowns and allocating resources accordingly.
Delivering excellent cus...