Location
Makati
Job Type
fulltime
Posted
July 11, 2026
Job Description
Helpline Team Leader 1
BENEFITS/PERKS
- Competitive Salary
- 13th and 14th month salary guaranteed
- Performance Incentive Plan / Yearly Bonus
- Retirement Program and Group Life Insurance
- Hybrid Work Set-up after 6 months working on-site
- Be part of a pioneer team
JOB DETAILS / ROLE PURPOSE
Become an integral part of Operations. Lead, motivate & coach your team to deliver world class customer service to our members. Monitor performance and maintain a consistent focus on quality of service to ensure maximum customer satisfaction, NPS and delivery of SLA`s.
KEY RESPONSIBILITIES
What key responsibilities are:
Leading and motivating a team of Customer Service Representatives
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