Helpdesk Support Specialist

Descripción y detalle de las actividades- **Position Overview**- **Essential Job Functions and Responsibilities**- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.
- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)- Establish productive working relationships and maintain effective communication with the user community.
- Exercise good judgement in determining appropriate escalations for broad technology issues.
- Configure and deploy end user hardware per organizational standards.
- Support Active Directory administration.
- Support and maintain telephony systems, conference rooms, and audio-visual equipment.
- Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business tea...