Helpdesk Service Administrator

Helpdesk Service Administrator

Overview

We are looking for a highly organised and customer-focused Helpdesk Service Administrator to join our busy service team. You will play a key role in coordinating engineers, managing service requests, and ensuring the smooth delivery of reactive maintenance and planned preventative maintenance (PPM) works.

As the first point of contact for customers, you will be responsible for managing service requests, scheduling engineers, updating job progress, and maintaining accurate records within JobLogic. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities

Act as the first point of contact for customers via telephone and email, providing a professional and efficient service.

Log reactive maintenance requests and planned works accurately within JobLogic.

Schedule and coordinate engineers for reactive cal...