Helpdesk Analyst: IT & POS Support Pro

Job Description:

• Responsible for proactive remote support and maintenance around POS systems.
• Responsible for proactive support and maintenance around desktops and laptops.
• Improve system performance by identifying problems and recommending changes.
• Maintaining stock items and ordering new hardware/software requests.
• Monitors support issues, ensures resolution plans, and reports progress to management.
• Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
• Communicates with site users regarding any system enhancements and or scheduled upgrades.
• Additional duties as job requires.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.