Helpdesk Administrator

Job category: Admin, Office Support and Services

Location: Roodepoort

Contract: Permanent

Business Unit: Constantia Kloof

Remuneration: R 367,633.00

EE position: No

Introduction

Performs and administers the first line support on the Service Management System (Service Desk) and ensures ICT service delivery by expediting Service Desk calls, adhering to SLA’s and ensuring customer service delivery.

Key Performance Areas

• Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA's.
• Administer the Service Desk System effectively and efficiently.
• Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries.
• Administer User Accounts.
• Analytical thinking and attention to detail
• Problem solving
• Planning, organising and Monito...