Helpdesk Administrator – Property Management Division

Overview

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs)

Helpdesk Processing

• Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.
• Ensure accurate and timely entry of requests into the MyBuildings system.
• Create and manage quote requests aligned with preloaded budgets.
• Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

• Assign tasks to appropriate FM team members or contractors.
• Develop and maintain daily, weekly, and monthly maintenance schedules.
• Monitor task progress and ensure checklist compliance.
• Escalate unresolved or overdue issues to the Facilit...