Helpdesk Administrator

Mitie · Buxton, England, United Kingdom

Location
Buxton
Job Type
Full-time
Posted
July 07, 2026

Job Description

Better places, thriving communities.



Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN


To effectively operate the Helpdesk and associated communication systems at HSE Buxton, delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to Mitie staff, liaising with customers, ensuring deadlines are met, and carrying out general administration tasks.


Responsibilities

  • Answer calls and emails directed to the Helpdesk.

  • Issue Reactive Helpdesk calls to Managers/Engineers, applying the appropriate priority required.

  • Monitor times and dates and chase jobs. Inform Managers of any jobs which are about to go out-of-date.

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