Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment.

Responsibilities:
• Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency.
• Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware.
• Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution.
• Assist users with software-related issues, account access needs, and comm...