Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Bonita Springs, Florida. This contract opportunity is ideal for a service-focused individual who can resolve technical issues efficiently while delivering a high standard of support to employees across the business, including senior leadership. The role centers on troubleshooting desktop and application concerns, documenting solutions thoroughly, and helping users adapt to updated tools and processes.

Responsibilities:
• Deliver responsive technical assistance for desktop, application, and access-related issues affecting employees at all levels of the organization, including executive stakeholders.
• Investigate incidents by asking targeted questions, identifying underlying causes, and working toward complete resolution whenever possible.
• Record each support interaction with clear, accurate ticket notes that capture the issue, actions taken, and f...