Help Desk/Desktop Support Analyst

Description We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a financial services organization in Albany, New York. This contract opportunity is ideal for an IT support specialist who enjoys diagnosing technical issues, assisting end users, and delivering dependable day-to-day support. In this role, you will handle a wide range of desktop and service desk needs while helping maintain a smooth and responsive support experience across the business.

Responsibilities:
• Diagnose and resolve first-level technical issues involving Windows systems, Microsoft 365 applications, user access, and common desktop software
• Administer routine Active Directory tasks such as password resets, account updates, and new user setup
• Record, track, and update support incidents in ticketing platforms such as Jira, ServiceNow, or comparable systems
• Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware
• ...