Location
cornholme
Job Type
Full-time
Posted
June 18, 2026
Job Description
Help Desk Technician
Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be friendly, customer‑oriented IT professional who is looking for an opportunity to multi‑task, thrive, and grow in a fast‑paced work environment.
The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users.
Key Responsibilities
- Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
- Help desk, user support, and line‑of‑business application support
- Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e‑mail, remote and in person requests
- Interview users to collect information about problems and lead users through diagnostic procedures to determine the sourc...