Location
Fort Meade
Job Type
Full-time
Posted
July 08, 2026
Job Description
Job Title: Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.
**Responsibilities:**
This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to **perform first contact resolution of Help Desk calls/tickets** that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary **focus is on assi...
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.
**Responsibilities:**
This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to **perform first contact resolution of Help Desk calls/tickets** that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary **focus is on assi...