Help Desk & IT Support - Green Light

• Initial six (6) week assignment
• Brisbane offices
• Immediate Start

Green Light is on the lookout for an Onsite Support Engineer to provide services with our consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries.

Responsibilities:

• Provide End User’s with a high level of Customer Service throughout all communications such as initial contact
• Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
• Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
• All possible attempts should be made to resolve all resolvable Incidents and Service Requests within a ten minute window using personal technical knowledge, knowledge base articles, pr...