Location
, , philippines
Job Type
Full-time
Posted
June 04, 2026
Job Description
Overview
Help Desk Coordinator (Remote – Philippines)
We’re looking for someone who can be trusted to manage communication between U.S.-based clients and technical teams.
This is not a passive role. This is about ownership, clarity, and follow-through.
Responsibilities
- Managing inbound support requests and ticket creation
- Coordinating communication between clients and technical teams
- Ensuring updates are clear, timely, and organized
- Keeping tickets moving, nothing gets lost or forgotten
What matters most
- Strong written English (clear, structured communication)
- Ability to stay organized under pressure
- Willingness to ask questions early instead of guessing
- Ownership mindset, you follow through without being chased
What does NOT matter
- You don’t need deep technical skills
- You don’t need to know everyth...