Help Desk Assistant

Help Desk Assistant (Full-Time)

Location: Manitoba / Calgary (Hybrid or In-Person)

Employment Type: Full-Time

Overview

Our client is seeking a Help Desk Assistant to join their IT support team, providing frontline technical support across both office and field environments. This role is ideal for a technically capable and customer-focused professional with 2–3 years of IT support experience, particularly within Microsoft cloud environments.

The successful candidate will act as the first point of contact for IT incidents and service requests, supporting users in a hybrid workplace while ensuring timely resolution, escalation, and excellent service delivery.

Key Responsibilities

• Serve as the first point of contact for IT support issues via phone, email, and ticketing system
• Provide Level 1–Level ...