Help Desk Analyst II

Description We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations.

Responsibilities:
• Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care.
• Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware.
• Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime.
• Manage and update service desk tickets, ensuring incidents and requests are documented acc...