Help Desk Analyst II

Description We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory.

Responsibilities:
• Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations.
• Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue.
• Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information.
• Provide hands-on support for M...