Help Desk Administrator

Quantum Insights is seeking a highly motivated and skilled Help Desk Administrator to join our team on a full-time basis. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to our internal employees and external clients. This is a great opportunity for someone who is passionate about technology and enjoys helping others.

Key Responsibilities:

• Respond to and resolve technical support requests from employees and clients via phone, email, or in person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals
• Install and configure software applications and updates
• Maintain and update user accounts and security permissions
• Monitor and maintain network and system performance
• Collaborate with IT team members to identify and implement process improvements
• Document and track all support requests and ...