Healthcare Service Desk Quality Analyst

Job Expectations:

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu City
• Work Schedule: Weekdays; Night Shift
• Industry: IT Consulting & Services (BPO)

About the Job

We are looking for a Quality Analyst (Healthcare Service Desk) to join our client's team and ensure the delivery of high-quality support services within a healthcare service desk environment. In this role, you will evaluate customer interactions, monitor compliance with quality standards, analyze performance trends, and recommend process improvements. You will work closely with operations teams and stakeholders to enhance service quality, customer experience, and overall operational performance.

Key Responsibilities:

• Review calls, emails, chat interactions, and tickets to assess compliance...