Healthcare IT Help Desk Analyst — 24/7 Shift Support

NTT DATA Services is seeking an experienced Healthcare Service Desk agent in Guadalajara to support clinical applications and related workflows. You will handle inbound calls in a 24/7 call center, document incidents, and work toward timely resolutions with a focus on accuracy and customer care.

The role requires shift flexibility—nights, weekends, and holidays—with training conducted during day hours. On-site work at the Guadalajara office is mandatory.