Head Waiter - Palazzo Cordusio Gran Melià Hotel

MISSION: Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence.

RESPONSIBILITIES:

• Supervise and support the team in accordance with supervisor directives and hotel standards.

• Oversee the readiness and proper use of all service equipment and supplies.

• Maintain a polished, professional, and approachable demeanor at all times.

• Ensure accurate and timely service, strictly following SOPs.

• Check orders for accuracy and presentation before delivery.

• Coordinate service flow, preventing delays, accidents, or breakages.

• Respond to gues...