Head of Workforce Systems & Service Performance

Monzo is looking for a Data Director, Workforce Systems & Service Performance to lead and develop workforce systems as we scale operations. You'll collaborate across teams including Data, Product, Engineering, and Operations to enable decision-making that enhances customer experience and operational efficiency.

This senior role requires strong leadership in data products and operational systems. You'll be instrumental in shaping strategies that connect forecasting, scheduling, and operational changes, ensuring a high level of service delivery.