Head Of Workforce Management Marketplace Experience - Barcelona

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Head of Workforce Management (WFM), Marketplace Experience to own the end-to-end planning engine behind Glovo's general customer support operation;

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covering demand forecasting, BPO staffing, real-time operations, and agent productivity at scale across all markets.

• Own Glovo's end-to-end demand forecasting: build short- and long-term models from first principles using sta...