Head of Unit Contact Center

<div>Job Description : </div> <ul> <li>Ensure the implementation of the section SLA (Service Level Agreement).</li> <li>Ensure the optimization of monitoring tools/applications and system uptime.</li> <li>Ensure the optimization of FSM (Field Service Monitoring)/applications.</li> <li>Ensure that section issues beyond assigned duties and responsibilities are escalated to the relevant internal section or work unit.</li> <li>Ensure the preparation of daily and monthly reports on ATM/CDM/CRM operational issues and communication networks as feedback to the customer.</li> <li>Carry out the procurement process for resources and infrastructure according to the work unit's targets.</li> <li>Coordinate the resolution of issues received from customers with internal sections, related work units, or ATM vendors/partners.</li> <li>Ensure preventive maintenance of ATM/CDM/CRM machines.&l...