Job Description
About Lucidya
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Why This Role Matters
Enterprise clients don't churn because of the product. They churn because implementation fails, adoption stalls, or they never get to the outcome they were sold.
As Lucidya moves upmarket - BFSI, telecom, media, retail - the complexity of deployments grows. Onboarding a large enterprise is no longer a handoff. It's a multi-...